Privacy Policy

Luxe Digital Collective LLC — SpotFill Effective Date: February 19, 2026

Last Updated: March 10, 2026Luxe Digital Collective LLC ("we," "us," or "our") operates SpotFill, a SaaS platform that automates Instagram, Facebook, and TikTok Story generation for medical spa appointment cancellations.This Privacy Policy explains how we collect, use, disclose, and protect your personal information.1. INFORMATION WE COLLECTPersonal Information You Provide:- Email address
- Business name and contact information
- Phone number
- Business physical address
- Logo files (PNG/JPG)
- Instagram, Facebook, and TikTok handles
- Services offered at your med spa
- Booking system credentials and API keys (Mindbody, Square, Vagaro, etc.)Automatically Collected Information:- Device information and IP address
- Browser type and version
- Usage data and analytics
- Cookies and similar tracking technologies2. HOW WE USE YOUR INFORMATIONWe use your information to:- Generate branded Story graphics for your cancellations
- Deliver content via email (SendGrid) and SMS (Twilio)
- Connect to your booking systems via API
- Generate FDA/FTC-compliant captions using AI (OpenAI)
- Improve our service and customer support
- Send service updates and marketing communications (with your consent)
- Comply with legal obligations3. THIRD-PARTY SERVICESWe share your information with the following service providers:- Placid - Image generation
- OpenAI - AI-powered caption generation
- SendGrid - Email delivery
- Twilio - SMS delivery
- Notion - Database and data management
- Mindbody, Square, Vagaro, Boulevard, Zenoti, Acuity, Fresha - Booking system integrationsThese providers are contractually obligated to protect your data and use it only for the purposes we specify.4. DATA SECURITYWe implement industry-standard security measures including:- Encryption of data in transit and at rest
- Secure password storage
- Regular security audits
- Access controls and authentication
- Secure cloud infrastructureHowever, no method of transmission over the internet is 100% secure.5. YOUR RIGHTSYou have the right to:- Access your personal data
- Correct inaccurate information
- Delete your account and data
- Opt-out of marketing communications
- Export your data
- Withdraw consent at any timeTo exercise these rights, contact us at [email protected]6. DATA RETENTIONWe retain your personal information for as long as your account is active or as needed to provide services. When you cancel your account, we delete your data within 30 days unless required by law to retain it longer.7. GDPR COMPLIANCE (EU Users)If you are located in the European Union, you have additional rights under GDPR:- Right to data portability
- Right to restrict processing
- Right to object to processing
- Right to lodge a complaint with a supervisory authorityOur legal basis for processing is your consent and our legitimate business interests.8. CCPA COMPLIANCE (California Residents)California residents have the right to:- Know what personal information is collected
- Know whether personal information is sold or disclosed
- Opt-out of the sale of personal information (we do not sell your data)
- Request deletion of personal information
- Non-discrimination for exercising your rights9. COOKIESWe use cookies to:- Maintain your session
- Analyze website traffic
- Personalize your experienceYou can disable cookies in your browser settings, but some features may not function properly.10. CHILDREN'S PRIVACYSpotFill is not intended for users under 18 years of age. We do not knowingly collect information from children.11. CHANGES TO THIS POLICYWe may update this Privacy Policy from time to time. We will notify you of material changes by email or through our service. Continued use after changes constitutes acceptance.12. CONTACT USIf you have questions about this Privacy Policy, contact us:Luxe Digital Collective LLC
9100 Wilshire Blvd., East Tower Suite 333 PMB 1119Beverly Hills, CA 90212Email: [email protected]Website: spotfill.co13. MEDICAL COMPLIANCE NOTESpotFill serves medical spas and aesthetic practices. We generate FDA/FTC-compliant marketing content. Users are responsible for ensuring their own compliance with HIPAA, FDA, and FTC regulations when posting content.This privacy policy is effective as of March 10, 2026.

17.3 Effect of Termination
Upon termination of your account:
Your right to access and use the Service ceases immediately
We will retain your data for 90 days following termination, after which it will be deleted in accordance with our Privacy Policy
Provisions of these Terms that by their nature should survive termination — including Sections 7, 11, 13, 14, 15, 19, and 20 — will remain in full force and effect18. Privacy
Your use of SpotFill is also governed by our Privacy Policy, available at spotfill.co/privacy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection, use, and sharing of your information as described in the Privacy Policy.19. Governing Law and Dispute Resolution
19.1 Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Nevada, without regard to its conflict of law principles.
19.2 Dispute Resolution
Before initiating formal legal proceedings, you agree to contact us at [email protected] and attempt to resolve any dispute informally for at least 30 days. If informal resolution is unsuccessful:
For claims under $10,000: Either party may elect binding arbitration through a mutually agreed arbitration service. Arbitration will be conducted in Clark County, Nevada, or remotely by mutual agreement.
For claims over $10,000: Disputes shall be resolved exclusively in the state or federal courts located in Clark County, Nevada. You consent to the personal jurisdiction of those courts.
19.3 Class Action Waiver
YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. You waive any right to participate in a class action lawsuit or class-wide arbitration against Luxe Digital Collective LLC.
19.4 Time Limitation
Any claim arising under or related to these Terms must be brought within one (1) year of the date the cause of action accrued, or it will be permanently barred.20. General Provisions
20.1 Entire Agreement
These Terms, together with our Privacy Policy and any order forms or plan-specific terms, constitute the entire agreement between you and Luxe Digital Collective LLC regarding the Service and supersede all prior agreements, understandings, and communications on this subject.
20.2 Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.
20.3 Waiver
Our failure to enforce any provision of these Terms on one occasion does not constitute a waiver of our right to enforce that provision or any other provision in the future.
20.4 Assignment
You may not assign, transfer, or sublicense your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms in connection with a merger, acquisition, or sale of assets, or by operation of law.
20.5 Force Majeure
We will not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including natural disasters, acts of government, internet or infrastructure outages, third-party service failures, or labor disputes.
20.6 No Agency
Nothing in these Terms creates a partnership, joint venture, agency, employment, or franchise relationship between you and Luxe Digital Collective LLC. You have no authority to bind us to any obligation.
20.7 Headings
Section headings are for convenience only and do not affect the interpretation of these Terms.21. Changes to These Terms
We reserve the right to update or modify these Terms at any time. When we make material changes, we will:
Update the "Last Updated" date at the top of these Terms
Notify active subscribers via email at least 14 days before changes take effect
Post the updated Terms at spotfill.co/terms
Your continued use of SpotFill after the effective date of updated Terms constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service and cancel your subscription before the effective date.22. Contact Information
For questions about these Terms, billing inquiries, or legal matters, please contact us:
Luxe Digital Collective LLC
9100 Wilshire Blvd., East Tower Suite 333 PMB 1119 Beverly Hills, CA 90212
Email: [email protected]
Website: spotfill.coWe aim to respond to all inquiries within 2 business days.